TERMS AND CONDITIONS
1. ORDER PAYMENT OPTIONS
- Visa and Mastercard. Card ownership verification is required. You will be required to prove that you are an authorised card holder of the card used to pay for your order to prevent processing & shipping of fraudulent online orders paid by stolen cards.
- Verified PayPal account - provides 100% buyers and merchant protection. This payment method is available for orders within Australia and international orders. Card ownership verification is not required.
- Afterpay - offers to buy now and pay later. Provides 100% buyers and merchant protection. This payment method is available for orders from Australia and USA. Card ownership verification is not required.
* Please pay by verified PayPal account or by Afterpay to avoid card ownership verification.
2. ORDER PROCESSING AND DELIVERY
Order processing time is 1 to 7 business days.
Orders shipped within 1 to 7 business days from the order date OR card ownership verification date if required according to our terms and conditions.
Domestic order delivery time is 1 to 7 business days (E-Parcel).
International order delivery time is 5 to 10 business days (EMS Express)
3. ORDER CONFIRMATION EMAILS
Order confirmation emails sent automatically by system at the time of order to email addresses provided by customers at the time of their orders If email addresses provided by customers are correct (not misspelled) then customers can find their order confirmation emails in INBOX folder or in SPAM folder or in JUNK folder
4. RETURN / EXCHANGE POLICY
We accept return for exchange only if wrong size is selected within 10 days from the date of delivery with any size of the same style and same price item available in stock at the time of exchange. Cost of exchange payable by customer. No return for refund.
5. ORDER CANCELLATION & REFUND POLICY
Order can be cancelled and order payment can be fully refunded only if we will not be able to ship ordered item. "Changed my mind", "found cheaper", "don't like", "don't need anymore" or any other reasons are not acceptable for order cancellation and refund.
6. MANUFACTURER'S WARRANTY
Our goods are warranted against defective craftsmanship for the period of 1 month from the date of purchase. Manufacturer's warranty does not cover wear and tear, damages due to careless and negligent wearing, shipping of repairable items.
7. OUR BRANDS
We sell authentic original genuine Australian ugg boots made in Australia.
Our domestic officially registered brand AUSTRALIAN UGG ORIGINAL® shipped within Australia.
Our international officially registered brand AUSTRALIAN ORIGINAL® shipped outside of Australia.
Any assumptions and expectations that we make and sell ugg boots of any other brands are unacceptable.
8. TERMS AND CONDITIONS ACCEPTANCE
All orders have to be placed AFTER reading, understanding and accepting our terms and conditions. Order placement constitutes acceptance of our terms and conditions.
9. OUR COMPANY DETAILS
AUSTRALIAN UGG PTY LTD ABN 27 138 610 769