OUR TERMS AND CONDITIONS
1. ORDER PAYMENT OPTIONS
1. PayPal - offers free returns. Provides 100% buyers and merchant protection. This payment method is available for orders within Australia and international orders.
2. Afterpay - offers to buy now and pay later. Provides 100% buyers and merchant protection. This payment method is available for orders only within Australia.
Both payment methods are most secure online payment methods and protect both, buyers and merchants.
2. ORDER PROCESSING AND DELIVERY
Due to incredibly high volume of orders during Autumn & Winter time order processing takes up to 10 business days. Orders shipped within 10 business days from the order date. Thank you for your patience and understanding.
Domestic order delivery time is 1 to 7 business days
International order delivery time is 5 to 20 business days
3. ORDER CONFIRMATION EMAILS
Order confirmation emails sent automatically by system at the time of order to email addresses provided by customers at the time of their orders
If email addresses provided by customers are correct (not misspelled) then customers can find their order confirmation emails in INBOX folder or in SPAM folder or in JUNK folder
4. RETURN / EXCHANGE POLICY
We accept return of the purchased items for exchange with any item available in stock at the time of exchange in case of wrongly selected size / colour / style. Returns for exchange are acceptable within 30 days from the date of purchase. Return shipping of incorrectly selected pair is free (refundable by PayPal) if order paid by PayPal. Free returns by PayPal.
5. REFUND POLICY
Full refund will be made back to the customer's card or PayPal account if we won't be able to supply ordered item to the customer on time (according to our order processing time) and if customer is not willing to wait longer than a standard order processing time.
6. MANUFACTURER'S WARRANTY
Our goods are warranted against defective craftsmanship for the period of 12 months from the date of purchase. If faulty item is repairable then it will be repaired, if faulty item is not repairable then it will be replaced with a new item. Manufacturer's warranty does not cover wear and tear as well as damages due to careless and negligent wearing.
7. OUR BRANDS
We sell two brands of our authentic original Australian ugg boots made in Australia.
- Our domestic brand "AUSTRALIAN UGG ORIGINAL" is shipped to all addresses in Australia and New Zealand
- Our international brand "AUSTRALIAN ORIGINAL" shipped to all addresses outside of Australia and New Zealand